Refund & Cancellation Policy

Effective Date: January 30, 2025

At CoraSuite, we strive to provide valuable tools, resources, and automation solutions to help travel advisors streamline their business. Below is our official policy regarding refunds and cancellations for our software subscriptions and digital products.

Subscription Cancellations

CoraSuite operates on a monthly subscription model, and you may cancel your subscription at any time before your next billing cycle.

• When you cancel, you will continue to have access to your account until the end of your current billing period.

• No partial refunds will be issued for unused time within a billing cycle.

• To cancel your subscription, log into your CoraSuite account and navigate to the billing settings, or contact our support team at [email protected].

Digital Product Refunds

All digital products, including toolkits, templates, and courses, are non-refundable.

• Since these products are delivered instantly upon purchase, we cannot offer refunds or exchanges.

• Please review the product details carefully before purchasing. If you have any questions, reach out to us before completing your order.

Refund Exceptions

While we do not offer refunds in general, we understand that certain situations may require special attention:

• If you were charged twice for the same product or subscription, please contact us within 7 days for a resolution.

• If you experience technical issues preventing access to your purchased product, we will work with you to resolve the issue. If we are unable to fix it, we may issue a refund at our discretion.

How to Request Support

For cancellation or refund inquiries, please email us at [email protected] with the subject line “Refund Request” or “Cancellation Request”, and include the following details:

• Your full name

• The email associated with your account

• The product or subscription in question

• The reason for your request

We aim to respond to all refund or cancellation requests within 2 business days.

Thank you for being a part of CoraSuite. If you have any questions, feel free to reach out!